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Home - Access Services

Access Services is responsible for the administration of Access, the Americans with Disabilities Act (ADA) mandated paratransit transportation program for Los Angeles County and is committed to improving the mobility on public transit of persons with disabilities.

Actived: Monday Jan 20, 2020

URL: http://accessla.org/

Home - Access Services

Welcome to Access Services, the consolidated Transportation Services Agency (CTSA) for Los Angeles County. Access Services is responsible for the administration of Access, the Americans with Disabilities Act (ADA) mandated paratransit transportation program for Los Angeles County and is committed to improving the mobility on public transit of persons with disabilities.

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Boarding The Vehicle - Rider's Guide - Riding Access

Fares: You must pay the exact fare with cash, Access coupons, or your Access Rider ID Card (see page 14) before boarding. The driver does not carry change. Help From the Driver: You are responsible for getting to, into and out of the vehicle. Drivers will offer assistance as you get on and off the vehicle and in using the vehicle securement

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BOARD OF DIRECTORS MEETING Los Angeles County Metro Board Room

and then drove off without acknowledging her which made her miss her ride. She also stated that on September 16, 2017 in the Northern region they sent a driver that they were not supposed to send to pick her up and in the Glendale area the driver did not acknowledge her while she was trying to show him her rider ID card.

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Paratransit Eligibility - Riding Access - Access Services

If your eligibility is not processed within 21 days, please contact Access Customer Support Center and Access will allow you to use the service until you receive your notification. If you do not agree with the eligibility determination, you have the right to appeal within 60 days of the eligibility notice. All appeals must be in writing.

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Behind the Scenes

Health Center had a dance off for round trip Access coupons. Although the plan was to have one winner, Enki staffed decided to provide all participants with one set of Access coupons donated by Access Services. Below are the Access riders who danced their hearts out to Michael Jackson’s, Pretty Young Thing!

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A SERVICE OF ACCESS SERVICES RIDER’S GUIDE

A SERVICE OF ACCESS SERVICES RIDER’S GUIDE Curb To Curb Service - page 14 20 Minute On Time Window - page 15 If you have a recurring ride(s), the same day(s), time(s) and pick-up/drop-off address, you may request a Standing Order. Standing Orders, if approved, Access Paratransit coupons or with MTA bus tokens.

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accessla.org

Relevant trip information, such as date, time, pick-up and drop-off addresses, will be sent to the trip planner to find a comparable fixed-route trip, then using the adopted rules and fare bands, return the paratransit fare to the reservation system.

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AGENDA - Access Services

The new coupons will not have an expiration date, and will be good forever at current value. There is no change in the distribution process for coupons. Access will continue to sell coupons via mail and from 5 transit store/locations across LA County. Existing coupons and Metro tokens will still be accepted at face value ($0.90).

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accessla.org

Access Coupons. Mr. Prem announced that Access Coupons are being re-designed to reflect the new fare changes. The new coupons are two tiered; the base coupon and the plus coupon. The base coupon has a fare of $2.25 and works from zero to 19.9 miles. It will be sold in booklets of 10 costing $20.50.

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accessla.org

In order to continue to provide efficient service to all of our customers, Access asks that customers continue to meet the driver outside of their residence or building. Per current policy, the driver will dwell for no more than five (5) minutes once arriving at a pick-up or drop-off location. ITEM 8. MARCH 10, 2015

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